RETURN POLICY
Voyager Returns Policy
We accept returns for most items, with the following exceptions:
- Custom or personalized items
- Items on sale
- Clothing (due to our on-demand production process)
Return Conditions:
- Items must be returned new, unused, and with all labels and garment tags still attached.
- Notify us within three business days of receiving the item if you'd like to return or exchange it.
- Returns that are damaged, stained, washed, or altered may not be accepted and will be sent back to the customer.
Return Process
- Email us at team@iamvoyager.life for assistance or fill out our return form.
- Include any minerals or rocks if they were part of your order.
Refunds
- Refund processing can take 4-6 weeks, depending on your bank.
- Cryptocurrency refunds are processed within three days.
- Due to COVID-19, we sanitize all returns before processing, which takes 24 hours.
Exchange Service For US orders, you may exchange an item within 30 days of receiving it.
FAQ
- International orders: Voyager cannot refund original shipping costs, duties, taxes, and fees for orders shipped outside the USA. You may be eligible for a refund of all or a portion of the duties and taxes; please contact your local customs office for information.
For any questions or assistance, please contact us at team@iamvoyager.life.